Dragoelectrónica, is a company dedicated to the management of the design and management of the production, marketing and after-sales service of equipment for the detection and / or separation of ferrous and non-ferrous metals (Foucault Current Separators) in continuous manufacturing processes that may contain metal particles at some point in their production that must be removed or in metal classification processes. Our main clients are the companies dedicated to the extraction of stone from quarries, mining, food, chemicals, recycling, textiles, etc.
Our goal as a company is to provide solutions to customers, listening to their demands achieving their full satisfaction, keeping us in a permanent process of continuous improvement.
The Dragoelectronics Department focuses on the Quality System as a way to organize the operation of the company based on some basic pillars such as the quality of its services, customer satisfaction and continuous improvement of the effectiveness of the System. For this, the Dragoelectronics Quality Management System is based on:
Quality and its improvement are the responsibility of all the members of the company starting from above.
Plan annually the objectives and milestones aimed at improving the quality of service of our customers.
Quality is obtained by planning, executing, reviewing and improving the Management System, keeping in mind at all times the context of the organization, both internal and external.
The Quality is oriented towards the Satisfaction of all interested parties, through the commitment of the entire organization to meet their needs and requirements, as well as the legal and regulatory requirements and those of the services (reliability of the equipment, reliability in the stocks, punctuality in deliveries to customers, identification of nonconformities and take corrective measures in order to prevent unsatisfactory services).
Quality relies on the Continuous Improvement of both the production processes and the provision of the service, as well as the effectiveness of the Quality Management System in which preventing errors is a fundamental aspect.
Quality directs us to pay maximum attention to technological evolution and the possible improvements that new technologies make available to us.
Quality requires the participation and collaboration of all, so this Policy is disseminated to all company personnel for their knowledge and understanding.
For the effective application of the principles and objectives of Dragoelectronics, it is absolutely necessary to support them from both the management team and the entire staff.
Barcelona, September 9, 2019